What to Do When Things Get Tough

Feb 17, 2022

Just like staff illness (especially this time of year) can come in waves, so can busy and slow times in your practice. When things get tougher than usual, I find practices often want to start something new rather than take time to dig in and discover the root cause of the problem. It seems easier to go after a bright shiny new object or chase after whatever everyone else is doing.

If you hit a rough patch with team dynamics, cash flow, inefficient processes or something similar, I encourage you to take the time to do an analysis of what is going on. Identify trends, take a hard look at referral source changes, sub-optimized revenue streams, accounts receivable issues, patient care processes and/or any aspect surrounding the issue at hand.

I sometimes get a call to help establish a new revenue stream within a practice. I LOVE helping with such requests but often, as I ask questions to evaluate the big picture and greatest needs, I find underlying issues that should be addressed before introducing something new.

The next time you have a key frustration, I encourage you to evaluate what is going on before you decide to start something new. If you need help, you can always reach out to me for a fresh perspective. I can be reached at [email protected]

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